If the items you order are in stock they will be dispatched within 2 working days. Most orders are shipped by Royal Mail. In most cases these are delivered the following day. We aim to despatch all orders within 7 working days of order. Please allow 28 days for delivery.
If your items are not in stock we will let you know when we expect to despatch them.
We only ship to addresses in the UK and Northern Ireland and we have a flat fee of £3.99 regardless of the size of your order. (Surcharges may apply to remote areas see below for full details. Please check the weight of the items that you are ordering if you live in a remote area. Weights available on product description). Shipping is usually via Royal Mail, although depending on the size or weight of the items ordered other courier services may be used.
We may in some cases send small lightweight items to Europe but this is by prior arrangement and additional postage costs. Please email us if you require this option.
A signature is always required for Fable's Rainbow parcels, so please bear this in mind when deciding where you want your parcel sent.
Royal Mail deliveries: You will be notified of the despatch date. You will also be given a tracking number for your item.
If you are not in you will be carded and will have to collect your item from the local Royal Mail Depot within 5 days, otherwise it will be returned to sender.
If it is not delivered within 4 days, you should track it on the Royal Mail website.
If the parcel is returned to us, YOU will have to pay the postage charge again.
Royal Mail classes a parcel as missing if it is not delivered within 15 working days at which point we can put in a claim and then re-despatch the order. They class a working week as Monday to Friday.
If it has not arrived by the end of the 15th working day, let us know and we will despatch the replacement.
We cannot re-send an order before the 15 days is up, because if the original parcel was delivered within the 15 days we would not be able to put in a claim.
Parcel Force Courier: If you are not in you will be carded.
You can track the parcel by visiting www.parcelforce.com and enter the Tracking Number when the screen appears.
When an item cannot be delivered, the driver will attempt to leave the item with a neighbour if deemed safe to do so. Should this not be possible the item will be taken to the nearest Post Office to await collection. You will be left a card advising of exactly where the item has been left.
If you are not carded and have not received the parcel within 3 Working Days (Mon - Fri) of the dispatch date, you should enter the tracking number on www.parcelforce.com to check the parcel status. If you are then still unable to locate your parcel, you should contact us for assistance. If it is left beyond 5 days the parcel will be returned to us.
If a Parcel Force parcel is returned to us, we are charged for this in a penalty, so we do not want them coming back to us.
- All parcels under 2kg (2000g) will go via Royal Mail. - Over 2kg for most of the UK, parcels will go via Parcel Force courier.
Delivery to Remote Areas : Orders up to 1200 grams are the same for the whole of the UK, orders over 1200 grams to Northern Ireland, Scottish Highlands and Islands such as Isle of Man, will incur additional charges, we will calculate the best delivery option and inform you of the best rate, you can then choose to accept or cancel the order.
Please email us for confirmation of extra postage costs before sending payment.
The full list of postcodes affected are below. - Royal mail maximum dimensions for rectangular parcels is 610mm x 460mm x 460mm. - Royal Mail maximum length for rolled items is 900mm and the length plus twice the diameter must not exceed 1040mm.
Affected Postcodes over 2kg: - All IV codes (Postage as above plus £6) - All KW codes (Postage as above plus £6) - PA codes 20 to 49, 60 to 78 (Postage as above plus £6) - PH codes 17 to 26, 30 to 44, 49 to 50 (Postage as above plus £6) - All HS codes (Postage as above plus £6) - KA codes 27 and 28 (Postage as above plus £6) - All ZE codes (Postage as above plus £6)
- All BT codes (Postage as above plus £10) - All IM codes (Postage as above plus £10) - TRcodes 21 to 25 (Postage as above plus £10)
- All GY and JE codes, for orders under 2kg are standard Royal Mail cost, the same as anywhere else in the UK. Over 2 kg will be £8.64 plus 0.068p per each additional 20g, up to £17.74, over that the parcel would go Parcel Force Euro 48hr at £17.75.
All postage calculations are based on one parcel, if an order requires two or more parcels, they may incur additional charges.
All these surcharges are approximate and are subject to change from time to time.
